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Messina Group is looking for an Application Support Analyst to join our rapidly growing team. This role will function as a Support Analyst for our client, working on a variety of projects across their IT portfolio. The preferred candidate will be a self-starter, have one to four years of experience working directly with business and technology teams, and be eager and willing to learn new technologies to impact the business. 

Essential Duties and Responsibilities:


Coordinate with client business and technical teams on strategic projects, and support production-related issues and requests:

  • Support mission-critical applications, investigate and resolve issues for users
    • Troubleshooting SaaS and Custom Business Application issues
    • Working with Development Partners and Testing any enhancements or bug fixes
  • Elicit requirements from key business and technical stakeholders
  • Develop process workflows, create and/or document SOPs, develop KPIs
  • Facilitate training and knowledge transfer
  • Research potential technology solutions and document analysis
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Application Support Analyst

Internal Messina Group Opening | Learn about Messina Group here.

Application Support Analyst | Direct Hire

Rosemont, IL

Messina Group is looking for an Application Support Analyst to join our rapidly growing team. This role will function as a Support Analyst for our client, working on a variety of projects across their IT portfolio. The preferred candidate will be a self-starter, have one to four years of experience working directly with business and technology teams, and be eager and willing to learn new technologies to impact the business. 

Essential Duties and Responsibilities:


Coordinate with client business and technical teams on strategic projects, and support production-related issues and requests:

  • Support mission-critical applications, investigate and resolve issues for users
    • Troubleshooting SaaS and Custom Business Application issues
    • Working with Development Partners and Testing any enhancements or bug fixes
  • Elicit requirements from key business and technical stakeholders
  • Develop process workflows, create and/or document SOPs, develop KPIs
  • Facilitate training and knowledge transfer
  • Research potential technology solutions and document analysis

Learn More:

Sarah Benz

Vice President of Talent Acquisition

sbenz@messinagroupinc.com

847.692.0618

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