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Messina Group seeks a Customer Service Representative for our client in San Antonio, TX.

Essential Duties and Responsibilities:

  • Entering Shipment Orders into proprietary Transportation Management System DTS.  25 + orders to enter per day.
  • Check Calls to drivers for track and trace. 100+ calls per day with updating DTS.
  • Update truck brokers on any issues that arise helping to create and execute solutions. 
  • Calling shippers and consignees to schedule pickup and delivery appointments.
  • Maintain professional and courteous customer service relations with associates and carriers.
  • Maintain confidentiality in all aspects of client, carrier, and company information.
  • Support management and staff in assigned project-based work.
  • Other duties as assigned by management.

Behavioral Requirements:

  • Outstanding interpersonal skills
  • Excellent phone and written communication skills with the ability to communicate with diverse personalities
  • Enthusiastic team player
  • Self-motivated, able to work independently
  • Strong attention to details
  • Exceptional computer skills

 

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Customer Service Representative

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Customer Service Representative | Direct Hire

San Antonio, TX

Messina Group seeks a Customer Service Representative for our client in San Antonio, TX.

Essential Duties and Responsibilities:

  • Entering Shipment Orders into proprietary Transportation Management System DTS.  25 + orders to enter per day.
  • Check Calls to drivers for track and trace. 100+ calls per day with updating DTS.
  • Update truck brokers on any issues that arise helping to create and execute solutions. 
  • Calling shippers and consignees to schedule pickup and delivery appointments.
  • Maintain professional and courteous customer service relations with associates and carriers.
  • Maintain confidentiality in all aspects of client, carrier, and company information.
  • Support management and staff in assigned project-based work.
  • Other duties as assigned by management.

Behavioral Requirements:

  • Outstanding interpersonal skills
  • Excellent phone and written communication skills with the ability to communicate with diverse personalities
  • Enthusiastic team player
  • Self-motivated, able to work independently
  • Strong attention to details
  • Exceptional computer skills

 

Learn More:

Tracy Vistine

Vice President of Talent Acquisition

tvistine@messinagroupinc.com

847-993-5850

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