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The successful candidate for this position will manage the Field Service Center – Northeast Region. This role will be responsible for managing the daily operations & scheduling of the field service techs/engineers for start-up support, maintenance, repairs and testing & commissioning of Automation and Traditional products as well as Non-substation and distribution equipment. The Senior Manager-Field Service Center will also be responsible for the overall financials, spare parts inventory, and service vehicles. This position reports to the Director-Global Field Service. This role involves primarily working remote.
 

Essential Duties and Responsibilities:

  • Manage and coordinate the daily operations of the Field Service Center-Northeast Region.
  • Manage the adherence to safety, quality, maintenance, and testing standards.
  • Manage and coordinate the schedule for the regional field services Specialists/Engineers.
  • Manage and issue periodic financials reports for the regional center.
  • Facilitate and coordinate cross-functional training for the field service Specialists/Engineers.
  • Coordinate and track several concurrent field services activities.
  • Travel as required to customer facilities / equipment sites for evaluation, problem solving and negotiations.
  • Provide outstanding service to internal and external customers.
  • Coach and counsel direct reports and participating in establishing appropriate development plans.
  • Develop proposals/quotes for field services & parts requests.
  • Identify and hire subcontractors to support the field services and commissioning work.
  • Develop and maintaining good internal and external customer relations.
  • Write and conduct employee reviews.
  • Initiate decisions regarding hires, promotions, corrective actions and terminations.
  • Identify individual training and skills development criteria to meet departmental needs.
  • Participate in continuous improvements and other company efforts to improve productivity and efficiency.

 
 

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Senior Manager – Field Service Center (Northeast Region) | Direct Hire

Chicago, IL


The successful candidate for this position will manage the Field Service Center – Northeast Region. This role will be responsible for managing the daily operations & scheduling of the field service techs/engineers for start-up support, maintenance, repairs and testing & commissioning of Automation and Traditional products as well as Non-substation and distribution equipment. The Senior Manager-Field Service Center will also be responsible for the overall financials, spare parts inventory, and service vehicles. This position reports to the Director-Global Field Service. This role involves primarily working remote.
 

Essential Duties and Responsibilities:

  • Manage and coordinate the daily operations of the Field Service Center-Northeast Region.
  • Manage the adherence to safety, quality, maintenance, and testing standards.
  • Manage and coordinate the schedule for the regional field services Specialists/Engineers.
  • Manage and issue periodic financials reports for the regional center.
  • Facilitate and coordinate cross-functional training for the field service Specialists/Engineers.
  • Coordinate and track several concurrent field services activities.
  • Travel as required to customer facilities / equipment sites for evaluation, problem solving and negotiations.
  • Provide outstanding service to internal and external customers.
  • Coach and counsel direct reports and participating in establishing appropriate development plans.
  • Develop proposals/quotes for field services & parts requests.
  • Identify and hire subcontractors to support the field services and commissioning work.
  • Develop and maintaining good internal and external customer relations.
  • Write and conduct employee reviews.
  • Initiate decisions regarding hires, promotions, corrective actions and terminations.
  • Identify individual training and skills development criteria to meet departmental needs.
  • Participate in continuous improvements and other company efforts to improve productivity and efficiency.

 
 

Learn More:

John Dewar

Sr. Talent Advisor

jdewar@messinagroupinc.com

(847) 692-0624

Send email View LinkedIn

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